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Noticeboard

NOVEL CORONAVIRUS (2019 n-Cov)  -  have any of the following symptoms : 

 Cough, runny nose, sore throat, difficulty breathing, fever.  DO NOT ATTEND THE SURGERY.   Please follow the advice on the Public Health Agency website  www.publichealth.hscni.net  If you have no access to this website please contact the NHS Helpline 111

If you require and isolation note for your employer you do not need a GP Certificate - you can get this on www.111.nhs.uk/isolation-note   

To reduce the potential spread of infection, all routine appointments have been postponed. 

If you need a prescription you can either contact the surgery as normal by phone after 10am each day or email your prescription request to Reception.Z00166@gp.hscni.net stating the medications you require and nominate a local pharmacy for these to be forwarded to. Please only order medications which are due.  

If you already have a booked appointment you will be contacted by the surgery. 

  

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with GDPR. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

Please contact the surgery if you wish to have access to your Medical Records under the General Data Protection Regulation (25.5.2018)   

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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